Rundhaka
Privacy Policy
গোপনীয়তা নীতি
1. Who we are
Rundhaka ("Rundhaka", "we", "us") runs the website rundhaka.com, a voice and AI assistant that helps people in Bangladesh understand government services. Rundhaka is not a government website and is not affiliated with any government office.
This policy explains what information we collect when you use Rundhaka, why we collect it, who we share it with and what choices you have.
2. Information we collect
Account and profile
- Login details. You sign in with a phone number (one-time code) or a Google account. Sign-in is handled by Google Firebase Authentication. We receive your account ID, your phone number or your Google email address, and which sign-in method you used.
- Profile. Your name, division and occupation, and an email address if you give one. We store these on our server together with the dates the profile was created and last updated.
Things you give us to get an answer
- Live voice. Your speech, and the conversation that follows, when you use the live voice assistant.
- Document scan. The photo of the document you upload (for example an NID, land record or payment receipt) and the text read from it.
- Find Govt Schemes. The answers you give to the questionnaire, such as age range, occupation and division.
Collected automatically
- Technical data. Your IP address, browser type and the pages requested, as recorded in standard server logs by our hosting provider. We also keep short-lived counters based on IP address and account ID to limit abuse (for example, a daily limit on document scans).
- On your device. We store your language and light or dark theme choice, whether the intro animation has played and whether you dismissed the install prompt. If you install the app or revisit, your browser may keep copies of pages and files so they load faster or offline. Sign-in keeps a session in your browser.
We do not use advertising cookies or third-party analytics trackers.
3. How we use information
- To sign you in and keep your account secure.
- To answer your questions, read your documents and suggest schemes.
- To send a welcome email when you create a profile, if you gave an email address.
- To prevent misuse, fix problems and keep the service running.
We do not sell your personal information and we do not use it to show you advertising.
4. AI processing and the companies involved
Rundhaka uses outside companies to provide its features. When you use a feature, the content needed for it is sent to the company that runs it:
| Feature | What is sent | Provider |
|---|---|---|
| Sign-in | Phone number or Google account | Google Firebase Authentication |
| Live voice | Your speech and the conversation | ElevenLabs (voice agent) |
| Document scan, Find Govt Schemes | The document photo, or your questionnaire answers | Google Gemini |
| Voice shortcut (mic button) | What you say after you tap the mic | Your browser’s speech recognition service (in Chrome this is Google) |
| Hosting and email | Website traffic, your profile, the welcome email | Hostinger |
These companies process the content under their own terms and privacy policies, and may keep it for a period for safety, abuse prevention or service operation. Voice conversations are recorded by the voice provider as part of running the call. Some of these companies process data outside Bangladesh.
What Rundhaka itself keeps. Document images are passed to the provider to produce your result and are not saved on Rundhaka's own server. Scan results are shown to you and are not stored by us.
5. Sensitive information
Documents such as an NID or a land record contain sensitive personal details. Only upload documents that are yours or that you have permission to use.
6. How long we keep information
- Your profile is kept for as long as you have an account. Deleting your account removes your profile and your sign-in straight away.
- Abuse-prevention counters are temporary and reset at most daily.
- Server logs are kept by our hosting provider for a limited period.
7. Sharing
We share information only with the providers listed above so the features can work, when the law requires it, or to protect the safety and rights of users and of Rundhaka.
8. Your choices
- You can view and change your profile on the Profile page.
- You can delete your account and profile yourself, at any time: on the Delete your account page, or in the Android app under Account > Delete account.
- You can refuse microphone or camera access in your browser; the related feature will then not work.
- You can clear data stored in your browser through its settings.
9. Children
Rundhaka is meant for adults. If you are under 18, use it only with a parent or guardian. We do not knowingly collect information from children.
10. Security
We use HTTPS, sign-in tokens and access limits to protect your information, and keep service keys on the server. No online service can be guaranteed to be completely secure.
11. Changes to this policy
We may update this policy as the service changes. We will post the new version here and change the effective date.
12. Contact
For questions or requests about your information, reach us through the Contact page or our social media pages linked below.